SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The dress is the same as the picture is nice i like it very much
The dress looks simple. And shines through decently! Better sit on high
good fabric , nice dress
Thanks, i really liked the dress, length for my height, but solvable.
The dress is very beautiful. on the height of 162 in the floor. it came to og 100, from 85. Cotton 80, linen 20%. store thanks for good goods and fast delivery.
The dress was pleasant, sewn neatly. It came quite quickly, less than a month to the sverdlovsk region. I wear 46r, m came up perfectly.
Same as shown in the picture
Very beautiful-fits perfectly-comfortable to wear
Beautiful dress. Material enough thick but przewiewny. Recommend
Very quickly the store sent the order to rostov-on-don delivery was about a month. on the parameters 165-86-67-104 s came perfectly the dress has pockets the fabric resembles linen of 80 percent cotton and 20 polyester armholes. according to the figure, the village is ideally nowhere to press, i think s would fit and with large parameters. purchase is very satisfied. Thank you very much to the seller.
Can and m take
Exactly as described
Very happy with the quality and service loved it
Nice fabric, store highly recommended
ok..like the picture
I really liked the dress! It seems like flax, but i do not know much about it) with the store did not communicate) there was no need!
Beautiful dress. Exactly like the pictures. Thick nice cotton material.
This is the second dress. First on the growth of 176 m. Second at 159 s
Perfect thank you
Package to israel came in 10 days. I was surprised. The dress is beautiful, pleasant. As in the picture. I was satisfied. At my height, meter 75 and weight 65 kg parameters 90 75 100 ordered the dress medium everything came perfectly. I advise you.
Pleasant fabric, the village is good, light airy, a little shines through
The quality of the fabric is good. The parcel came quickly. The only negative is the high waist of the dress, but not critical.
The dress is nice. I ordered one size up and it fits well.