SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Really אהבתיי
Dress full delight, fast delivery from Belarus, thank you
The quality of the price corresponds, nothing sharpens) sits very well on the parameters 90-69-92. On the height of 170, the waist is slightly overstated, but uncritical. In general, I recommend to buy) delivery to Moscow 3 weeks
The dress corresponds to the photo and description. Happy with the purchase.
I'm in love with this dress) nice fabric) fast delivery
Chic dress, the quality suited me, the material is pleasant-not synthetic
Absolutely stunning!
Very cool dress!
quality of the dress is more than i expected! fits well as i ordered by seeing size chart! recommended store!
quality is great. I'm happy will buy more
The material is super! Very pretty! I love it.
The great fabric. Exact size, same as in the photo
very stylish and comfortable
Pretty dress
Thank you. The dress corresponds to the color and size.
Very large but fits description, cute to wear, nice and light texture, not see through. Really nice
Very huge on me, but this is my jamb. It was not worth ordering this on my 40 kg (
i love this dress! I am a size EU 38/40 and size L fits perfectly.
A little short at the level of the arms in size s, but nothing shocking, otherwise perfect
Wear
Excellent
The dress is excellent, the material is very pleasant, for the summer the most it! But delivery of course wants the best, ordered in the beginning of summer, came on the last day of summer, but i think the problem was in the russian post
Great, the store did not send
On the growth of 165 little! Literally 3 centimeters waist is higher than should be. But i put on the dress, the length is decent, even with a heel. The fabric strongly crumples.
A wonderful dress, it is comfortable, it is stylish and suitable for everyday use)