SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I took 9 size on the Russian 19, everything is fine. packed was in a transparent vacuum bag. beautiful product. Quality at height
Very beautiful ring, neat, not bulky at all. The color of the stone in the ring is light green. Due to this, the ring went well to openwork earrings with a pearl. Jewelry of this store is very high quality. The store in the jewelry store was a little surprised that it was costume jewelry. The parcel arrived in three weeks, the track was tracked. Packing of the parcel is normal. The seller put in the order a small presentation-silicone mug. It's probably a hot stand. I recommend to buy unequivocally!
The ring is very beautiful and quality. The product corresponds to the description and photos.
Gorgeous ring. Looks chic.
it's one of my favorites, the Orient of the Pearl looks so real. A real beauty. And super fast shipping by ALIEXPRESS STANDARD SHIPMENT in 17 days! to Lima Perú
adore this gorgeous ring!
Super ring. Thank you store
Very beautiful! I recommend
Good ring and so fast to USA, I recommended
I liked the ring very much. Fully corresponds to the photo of the store. Unusual, stylish decoration, i highly recommend.
Thank you very much!!!
Lovely, looks chic
It's beautiful, very elegant. The pearl is synthetic but reflects light. The size is right. It took 15 days. The store is very serious and sends the order very well packed and also the communication with the store is excellent.
14 days. Thanks.
Delivery to minsk 20 days. The parcel was tracked, picked up at the post office. Packed well, the price is not too high. The ring corresponds to the description, does not look cumbersome on the finger. One big minus to the store-in the order of 2 rings there is no fabric napkin to care for jewelry. Sorry.
Spectacular ring, looks like an expensive designer. Purchase satisfied. It came quickly, the track was tracked. Packaging is visible in the photo. For the second time i order in this store.
Very beautiful and high-quality ring, more beautiful than in the photo, i'm just delighted!!!! I ordered the size 7 at my 17, a bit more, but 6 was not.
Very beautiful! Bravo!
Przecudnej beauty stylish ring. Immeasurably I like. Exquisite quality, great price. Love jewelry with this shop. Rapid Delivery rejestrowaną via. Recommend.
In belarus the ring came in two weeks!!! Fully corresponds to the description and dimension grid. Track tracked. The store did not inflate the price on the parcel. Ring-magic!!! Looks chic!!! I love this store! Highly recommend!!!
I liked the ring unusually! Thank you very much!
I'm very pleased with the goods. Very very beautiful.
A very kind and good quality ring, it looks very nice, I like it, I recommend it to you.