SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Love
Wow ordered the trousers on the 21/10 received it on the 26th I am elated about this!!! I am a UK 8 and got the S it fits but its not as figure hugging I could have sized down and got an XS overall fantatsic quality and price its a steal if you ask me!!
Super Super Super Schön!!!! 100 Terns!!!!
Nice to match
BEAUTIFUL BUT THE LENGTH IS TOO LONG WILL HAVE CUT LEGS
I bought large but better to buy you true size, because large was to big I should have bought medium. Quality of pant is good!
very good product but M for me is very small i should have to order L... If u want to order this product choose one size up cuz its little bit tight... the store is very attentive and replies fast for my questions and queries... i recommend... kuddos!
Dazzling sit well on the body very special
I loved them and they made me perfect.
top
SO FAST IN 3 daysss !!!!
Happy with the purchase. Thank you.
The quality is not very good, but it is acceptable. Nice. Like in the picture.
Excellent product. It looks beautiful! Thank you :) Plus the delivery time is too fast. Coloco 10 stars
Magnifique
All of course excellent. But a little shines through. In general, everything, as in the photo.
Exact to the image fit well in size and have arrived super fast!
He was very late.
Very good quality
It's just a mega bomb) everything is clear with delivery, there is not a single thread that sobr is ale. The fabric is very dense, bandage. Thank you very much!
normally i wear an european size 36. i ordered a xs. it fits. but its very slim fitting so maybe i would be comfortabele with a size s.
Lengthened. Killer heels and put together. Lightly to reducing seems off. So pretty dead. Size the cursor one more buyers to try. And zipper on the right. Also. Trousers hook of the skin from direct image. ㅇ keen to identity the inside clothes tops with you
The one with the split kinda loose but I dotn mind since I t will shrink in the washmachine and it has a zipper on the side of the pants but the other one fits nicely! It has a elastic band and fits like a glove I am small around 1,62 cm but if I wear heels its fine. I got both in size S and I am size 36 in europe.
Fast shipping ever!
Very good service!!!!