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SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Recommendations
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It fits perfectly. It's important that you choose the size well because if it's tight. Excellent quality. Super recommended
Cool dress. Very tight. Not much stretches. I like it
The dress is interesting. The fabric is very dense, stretches well, perfectly pulls. The color of the dress is pure red, sewn well. Chest holds, flattens, lifts. In the photo dress size s on the parameters chest 93 cm, waist 63 cm, hips 101 cm, height 1,67 m. There was a parcel with a fully traceable track in Russia.
On the parameters og 94, waist 74, OB 96, height 167 weight 66.5 took the size M-perfect. But in the chest area is not very beautiful cut-chest pancakes. The very quality of tailoring for 7 of 10-threads stick out, especially from Nutri, in one place is not stitched by 5 cm. Separately, I want to say about the work of the store-molodecs, I asked that in two weeks I had a dress, and sent it quickly and the parcel came in 10 days to Ukraine
My parameters are 85/72/92. In the photo, I'm in a bra, to create the visibility of a lush breast =)) by the way, the dress my chest raised and showed from the best side! Height 168 cm. Weight about 56-57 kg. Size S perfectly sat, although the store offered m. He was afraid that the chest would be narrow, but I'm comfortable. But the waist and hips are very tight, I do not even know whether it was better to order m or get used to such a tightening. The fabric is heavy and stretches well. In general, the dress is pleasant and quite comfortable, if you do not like the dashing steps =)) color as in the photo of the seller, Scarlet! Very bright dress with good sewing quality. The only negative-when fitting fell off one of the hooks above the zipper. Apparently they did not take much thread. Maybe I jerked too much, it was hard to fasten the dress itself =)) I will sew a hook and will be happy to wear a dress for solemn events. In this dress you will not go unnoticed!
The best dress I have bought! The quality is amazing, thick cloth and not transparent that tightens and does not remove crinkles neither anything. The sizing perfect, so you can carry no bra because subject forever. Further, very fast shipping in a week in Spain. Will buy more dresses, thanks!
An incredible dress!! Quality is amazing, so is the colour, a strong red. I really recommend this dress to everyone . It's perfect for parties or any kind of celebration.
Size fits as informed by store, but the dress has terrible finish, came with a hole, and some areas. Was sent super fast, but the tracking number not locate the goods.
Chic dress, at 92-68-92 approached the size S, the quality is factory, I recommend