SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Its money is not worth it, but because. It's with Alika that's expected.
Fast delivery pleasant material to Wear very satisfied
The goods arrived in 20 days in Novosibirsk, as it was stated. The size is correct. The packaging is damaged, probably the Russian Post has tried, so I have no claims to the store. A decent price for such a product. In general, I recommend the store. Maybe we can order something else from there.
Thanks
Looks good, threads do not stick out. Slightly too big top
Delivery very fast loved. Will be a great Christmas gift ahah
September 21 ordered. October 12 was already in the post office. the lace is dense. a little stretches. The ribbons are made of very dense satin. everything is sewn neatly
Quality is good
The goods came in 1,5 months. Everything is exactly like in the picture, the seams are even, odorless.
Arrived much earlier than indicated, good material, all as specified!!
Well, according to the description corresponds, but sits terribly, so-purely put on and throw out.
maravilhoso
Super
Very fast, product identical to the photos thank you!
First shipment not dotarła, was odesłana for Sender, probably was wrong address written, contact store very good, sent product again, pack śledzona, came after 10dniach, with the same set I am not satisfied, spodziewałam up for this price better underwear, hard to prevail over ribbons to well and nicely tie
Ciut big but cute, woman turns in
Well sewn, acceptable for such a cost, ribbons pereskovaty, lace soft stretches, for a change will come down, thanks to the store
perfetto
shipping was fast,wat you see in a picture is what you will get
Product very nice chest measurement 75B, hip 100 cm. I bought it but M would be better
Good
good
Chic!!! No strings stick out!!! Shine!!!
Better than the picture
Cool set))) i really like it)