SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ring super, thank you store
Ring chic, pearl plastic
The order was received in a month. it was fast going through latvia. packing, as always excellent. the ring of course liked it, elegant and beautiful. bought for coins, the store sent the order quickly. purchase satisfied. bought a ring to the earrings bought earlier and turned out a chic set. (photo).
It was perfect
Cool and cool
Beautiful ❤️ Simple an Classic
Pretty ring , safe packaging and fast delivery .Thank you
Super
Ring of excellent quality. It looks very nice on the finger. Not small, you can even say large. Delivery is fast. The store is very attentive. I liked the packaging. Everything was neatly packed in a separate bag, and then in the main package. Shop recommend.
Gorgeous stylish ring. Majstersztyk! No words to describe its beauty. Looks zjawiskowo and przepysznie. Excellent quality and attractive price. Product in command. Fast delivery, professional service. Seller takes care of customer.
nice
The ring is thin, the bead is large. I'll probably pull out the bead and glue some small pearls. So at least i will not be afraid to catch on something or scratch the bead.
Everything as always with this store at the highest level. Both quality and delivery. Although this time the delivery was without tracking, but still relatively fast, 37 days. The seller is always attentive, always in the store there are discount coupons, plus the seller still sends coupons from himself. With great pleasure i return to this store. Already waiting again for orders.
Thank you very much! The ring is chic, just super, i fully join the enthusiastic reviews. Seller 5 +++++ success, prosperity and grateful customers. I recommend
The ring is made qualitatively. Bead with beautiful coating. But very high. The size is slightly larger than always. On the finger looks great. But quite pretty. For those who love large rings. In principle, the purchase is satisfied. Packing at height. Delivery 16 days to karelia.
Ring is correct size , But much larger then pictured
Unusually beautiful products!!! Very fast shipping. Thank you store! Correspondence of the photo 100%, only live even better))). definitely recommend!
The ring is beautiful, quality jewelry. the store and i recommend it.