SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exactly as descripcion, it works perfectly. I order 10 pieces , all of them works very Good. very good quality!
Works like a charm. Great product.
My third purchases for friends. Received in good condition thanks
Received thanks.
amei
Delivery 2.5 weeks. Works.
good.
less than 2 week reach .
Item received in exactly described. The vibration doesn’t feel much but the noise it seem strong and annoying. Overall, great buy for toning skin and draining excess fluid around the face and neck area. I just placed another separate two orders as present for friends. Hope both arrived in good condition.
Kiepski massager. Vibration more wyczuwalne on-handled than the tip of the massage. Do not recommend
It works
Works very well but the user manual is not in English.
Very good service! quick delivery and good packing, also item looking presentable) don't use yet, but recommend this shop and goods!
Very good apparatus and well wrapped in package, it has good power in vibrations and relaxes it for facials and is a success depends a lot the power from the battery excellent
Love it
Arrived quickly and exactly as shown
Thank you. Exactly as described.
All as in the description... truth i doubt that it is covered with gold 24 k)))
I did not understand how this device works at all.
Very fast smoothly
Works well, super fast delivery!
Looks like in the photo, works from one battery. There is vibration, quite intense, so i advise when you massage the area around the nose, clamp both nostrils, otherwise the sensations are creepy, everything is drilled :) in general, i liked everything, we will look at whether the effect.
perfect, thanks!
awesome products
I use it recently to say if it is effective. However, what I can say is that the product arrived quickly, in good condition, delivered in a small velvet pouch (be careful you have to provide a battery) and that the store is very nice! I recommend especially for the price!