SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topmerch (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topmerchandises.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered size S and I'm perfect
Nice dress. Fabric cotton. Lining is, nothing shines through. The figure sits perfectly, on our 44 size S is excellent. Straps are adjustable, on the back a secret zipper. The seams are all even, there are no jambs. Your money is worth it. To buy I advise. The store is responsive. Delivery somewhere 3 weeks
The size approached, the sarafan is cute. Stitched neatly.
I recommend everyone, an excellent sundress! Exactly the size, cotton material. Fast shipping
Very, very satisfied with the order, the quality is excellent, the delivery is fast.
Dress fire! As if sewn specially on me! My parameters: height 160, weight 57, 87-74-103. It came in 40 days.
Cotton 100%. Light summer sundress. The neckline is large on the full chest. Straps are adjustable. Sewing quality. The size corresponds to the size chart. I recommend.
Thank you, good.
Very nice cotton dress, corresponds to the photo. I ordered it in size S, I go impeccable, I do 1,60 m and 48 kg.
Cool dress made of quality material
Quality is good. With a height of 162, the length to the floor is obtained. (size S)
The dress really liked, the quality is excellent, a little too small, there will be an incentive to lose weight)
Reviews on tricked, the dress is qualitatively sewn, the fabric is ideal for summer. The size is correct. Very worthy acquisition.
The dress is excellent, only put on did not have time this season, the autumn began. On o. g 97 cm a bit too big, but not critical. At a height of 174 cm just below the middle of the shin, I would like to be more authentic. Shipping standard about 3 weeks, maybe a little more.
Sarafan liked, sits perfectly, but on the back is inserted an elastic band with a purple shade, not white, which is not good and spoils the look.
Beautiful, very good quality! He arrived in Chile in 2 weeks.
Chic sundress, all as on F Uto, very high quality, for girls with large breast size
Thank you store! Very fast! Very cool dress! Quality is perfect! Cotton 100%! Recommend!!!
its pretty and i love it soo much!!! thank you!
Very nice sarafan. I ordered 19.09, i received 09.10. Looks like in the picture. Pleased that it is natural, cotton, and the lining is natural, not synthetic. For a summer photo shoot at the sea is perfect. Size corresponds. I according to the parameters 85-64-96, s straight on the figure, but put it on with a bra. The only little thread sticks out.